Workshop 101

Consumer Protection: Taking Centre Stage

Sponsored by

The way organizations interact with consumers is under more scrutiny today than ever before. Regulatory and consumer expectations are increasing in step with the digital economy.

Panelists will provide insights on how recent developments and future trends in consumer protection and the implications of this new reality require in-house counsel to adopt a more comprehensive approach to consumer protection. Through three case studies, the workshop will focus on consumer protection issues including privacy, sales practices, transparency (disclosure), and class action risks. While the sectors examined will include financial services, telecommunications, retail and ticket sales and energy, the lessons learned are applicable to most public-facing organizations.